Acute Care Coordinator (Hybrid)

As an Acute Care Coordinator at Integrated Psych Solutions (IPS), you will be part of a revolutionary breakthrough in mental healthcare! Research and experience have shown that the frequent comorbidity of mental and physical health issues is often overlooked, particularly in the beginning stages of treatment. That is why we have an integrated, early-intervention approach to mental healthcare that results in increased patient success and satisfaction, reduced length of stay, decreased burden on support staff, increased utilization within the facility, and improved pharmacy usage.

Are you ready to help us pave the way for a new turning point in mental healthcare?

IPS is a healthcare organization that provides mental health services to local healthcare facilities including hospitals, rehabilitation centers, and long-term acute care centers. 

The core qualities we look for in the ideal candidate include demonstrating high ethical standards, possessing the ability to operate independently, and being passionate about providing the highest quality customer service.

Does that sound like you? If so, check out the additional information below and submit an application today!

Responsibilities:

• Monitor and direct a high-volume mental health access line of individuals who are seeking mental health support
• Screen and schedule patients appropriately based on their specific needs in a professional and courteous manner.
• Data entry into EHR systems in a timely and accurate manner
• Monitor multiple systems at once.
• Daily updates on all Acute Care Dashboards and Trackers.
• Provide patients with support and guidance as needed.
• Maintain professional behavior.
• Maintain positive working relationships with all IPS staff.
• The Intake Coordinator will assume tasks, duties, and responsibilities as assigned by the supervisor or designated IPS staff.

Requirements:

• High School diploma with a minimum of two years experience as unit clerk/ patient service coordinator in a hospital setting.
• Ability to effectively triage calls from providers to ensure appropriate assignment.
• Excellent customer service and communication skills
• Ability to work as a team member
• Ability to manage multiple tasks simultaneously
• Empathetic personality giving attention to patient’s needs and concerns
• Strong organizational skills with attention to detail
• Ability to maintain productivity in remote settings under minimal supervision

Typical working demands:

This hybrid position will be heavily based on technology, including but not limited to computer, web applications, and phone. Candidates must reside in Ocala, FL or the surrounding area. 

This position requires:

• Sitting and looking at a computer for long periods of time. 
• The ability to hear a normal range of voice. 
• The ability to prepare written reports utilizing Google docs, other various platforms as well as telephone equipment.

What we offer:

• A competitive rate ranging between $16-$18 an hour.
• Benefits include medical/dental/vision/401K, PTO.
• Consistent schedule: Monday-Friday 7am-4pm.

IPS will supply the required technology for the position, laptop, headset, phone, etc. The employee will be responsible for a remote working office space.