Front Desk Receptionist

Patient Services – Outpatient Clinic

Part-Time (15–20 hrs/wk) | Flexible Schedule | Competitive Hourly Pay | Augusta, GA

About Integrated Psych Solutions (IPS)

Integrated Psych Solutions (IPS) is a fast-growing behavioral healthcare organization based in Augusta, GA. Founded in 2019, IPS provides mental health services across hospitals, rehabilitation centers, long-term care facilities, and outpatient clinics throughout the Southeast. We’re committed to delivering compassionate, timely, and high-quality care — and we’re looking for team members who share that commitment. IPS is in an exciting growth stage with real opportunities for team members to grow into expanded roles as the company scales.

About the Role

We are seeking a reliable and personable Front Desk Receptionist to be the first point of contact for patients at our outpatient behavioral health clinic in Augusta, GA. This is a part-time, in-person position (approximately 15–20 hours per week) with a flexible schedule. You’ll own the front desk experience — checking patients in and out, collecting copays, answering phones, coordinating referrals, and keeping the clinic running smoothly. You’ll work alongside our clinical and administrative teams in a fast-paced but supportive environment.

This role has a clear path to full-time as the practice continues to expand.

Key Responsibilities

Patient Check-In & Check-Out

•       Greet patients and check them in and out accurately and efficiently

•       Verify and update patient demographics, insurance information, and intake paperwork at each visit

•       Collect copays, coinsurance, deductibles, and outstanding balances at time of service

•       Schedule follow-up appointments and provide patients with visit summaries or next-step instructions at checkout

Phones & Scheduling

•       Answer inbound calls, respond to patient inquiries, and route messages to appropriate clinical staff

•       Make outbound calls for appointment confirmations, follow-ups, and no-show rescheduling

•       Schedule new and returning patients, manage cancellations, and maintain waitlists

Referral Coordination

•       Process and track incoming referrals from hospitals, primary care offices, and other providers

•       Coordinate with referral sources to ensure timely patient scheduling and follow-through

Administrative & Compliance

•       Enter and maintain accurate patient data in the electronic health record (EHR) system

•       Provide general administrative support to clinical and office staff as needed

•       Maintain strict confidentiality and adhere to HIPAA guidelines at all times

Qualifications

•       High school diploma or equivalent required

•       1+ year of experience in a medical office, outpatient clinic, or healthcare front desk setting preferred

•       Experience collecting copays and verifying insurance is a plus

•       Friendly, polite, and professional demeanor — in person and on the phone

•       Strong attention to detail and ability to manage multiple tasks simultaneously

•       Comfortable with Google Workspace and able to learn EHR systems quickly

•       Must be available to work in-person at our Augusta, GA office

Why Join IPS

•       Competitive Hourly Pay: Based on experience and schedule commitment

•       Flexible Schedule: We’ll work with you to find hours that fit your life

•       Growth Potential: Clear path to full-time with expanded responsibilities as the practice grows

•       Benefits Eligible (Full-Time): Medical, dental, vision, and 401(k) available for qualifying roles

•       Paid Training: You won’t be thrown into the deep end — we invest in getting you up to speed

•       Mission-Driven Work: Be part of a team improving mental health access across the Southeast

•       Supportive Team: Work alongside experienced clinicians and administrators who value collaboration and communication

•       Professional Development: Gain exposure to clinical operations, billing workflows, and the inner workings of a growing healthcare company

Equal Opportunity Employer

Integrated Psych Solutions is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.